Comcast getting it wrong…AGAIN.

So I received the following mail(snail mail)

Dear Valued Comcast Customer

During a recent audit of our billing system, we discovered that we have not been billing you for one or more of your Digital Transport Adapters (DTA). With your subscription you are eligible to receive one DTA at no charge. Each additional DTA is billed at a rate of $1.99 per month.

We are now correcting this error and will begin billing you effective with your next billing statement. If you feel that we have made an error in our records, please feel free to contact our 24-hour customer service department at 1-800-Xfinity.

Thank you for choosing Comcast.




The problem is, I only HAVE one DTA! I’m being charged $9.95 each for a HD DVR(bedroom), and a HD Set Top Box(living room). I have those two boxes and one DTA so I called up their 1-800 number. The lady on the other end of the phone was nice, and explained the situation to me. HOWEVER, her explanation is NOT what is in that letter. She’s telling me that Comcast now is charging for EVERY DTA. No free ones at all. So basically Comcast changed what they were billing, not the count of DTAs at my house but the fact that I HAVE a DTA. Comcast changed their network to require a DTA and now they are charging EVERYONE to use those DTAs. This is bullshit.

The really sad part is, I’ve never hooked up that DTA. It’s in the guest room and I haven’t set up that TV. This nickle and dimeing is really pissing me off. They upped their Sales Tax and Franchise Fee this month too with no warning. An extra $5-6 on my bill every month with NO benefits to me. Lovely.