Comcast getting it wrong…AGAIN.

So I received the following mail(snail mail)

Dear Valued Comcast Customer

During a recent audit of our billing system, we discovered that we have not been billing you for one or more of your Digital Transport Adapters (DTA). With your subscription you are eligible to receive one DTA at no charge. Each additional DTA is billed at a rate of $1.99 per month.

We are now correcting this error and will begin billing you effective with your next billing statement. If you feel that we have made an error in our records, please feel free to contact our 24-hour customer service department at 1-800-Xfinity.

Thank you for choosing Comcast.




The problem is, I only HAVE one DTA! I’m being charged $9.95 each for a HD DVR(bedroom), and a HD Set Top Box(living room). I have those two boxes and one DTA so I called up their 1-800 number. The lady on the other end of the phone was nice, and explained the situation to me. HOWEVER, her explanation is NOT what is in that letter. She’s telling me that Comcast now is charging for EVERY DTA. No free ones at all. So basically Comcast changed what they were billing, not the count of DTAs at my house but the fact that I HAVE a DTA. Comcast changed their network to require a DTA and now they are charging EVERYONE to use those DTAs. This is bullshit.

The really sad part is, I’ve never hooked up that DTA. It’s in the guest room and I haven’t set up that TV. This nickle and dimeing is really pissing me off. They upped their Sales Tax and Franchise Fee this month too with no warning. An extra $5-6 on my bill every month with NO benefits to me. Lovely.

So it rained a bit this July 4th holiday

Yeah, just a ‘little’. Around 6-7″ in Columbus between the 4th and 5th. Enough that when my In-Law’s decided to go into town to get some dinner on the 5th the streets looked like this in downtown Columbus.


And it wasn’t just in town. My Father-in-law’s workshop became an island.

A bit fuzzy because I took the photo through a screened in porch.

A bit fuzzy because I took the photo through a screened in porch.

VERY glad that it stopped raining about an hour after this photo was taken or there were going to be some REAL problems around the house.


Beginning to believe that profit based athletics have no place in education

Saw this linked from BigJim. It’s an apt title: The NCAA Has Truly Lost Its Mind. I don’t have much to add except perhaps the NCAA needs some whistle-blowers to come out and let the public know what they are actually up to, because it certainly doesn’t seem to be whats best for college athletes.

How do you determine if this is true or not?

I’m sure by now everyone had read Matt Fisher’s post about how horrible Progressive Insurance has treated him and his family. What I’m trying to figure out is if this is a true story or not. I’ve tried looking around a bit, but I can’t confirm the story is either true or false. The things I’ve read make it sound more likely to be true, but if someone has information to the contrary please let me know.

If False, Fisher is a real asshole.

If True, Progressive needs to die in a fire.


The real sad thing is that corporations in this country have reputations that are so bad, that everyone’s initial gut reaction is that this is a true story.

EDIT: Looks like this is a true story and Progressive is in full CYA mode. Or at least that’s how it looks to my cynical eye. Maybe they really are just looking bad through no fault of their own, but I’m not buying it.

Progressive Response

That’s a lot of bots.

Edit: Follow up

Guess I won’t be playing the new SimCity…dammit.

Ars Technica that wonderful website full of techy nerdness has just put up some information about the latest addition to the SimCity line of sandbox games. I’ve bought and played all the previous SimCity games but EA has found a way to keep me from coughing up my cash. The game sounded like a sure thing with all the improvements they’ve added and the fact that you could play online cooperatively and then THIS happened:

“With a required Internet connection to play, some might be worried that SimCity will run into Diablo IIIstyle server problems at launch.”

“That said, the game is designed to be played in that persistent, multiplayer world, so players won’t be able to gleefully destroy a city and then go back to an earlier save file as if nothing ever happened, for instance.”

EA is making one of my favorite all time single player games online-only AND removing my ability to use save games to fix a screw up? Thanks but no thanks and NO SALE! I’ve got plenty of other single player games willing to let me play offline like I want to take my money. EA seems to not care what it’s customers want.

Speaking of EA not caring about customers take a look see at this article from Destructiod about EA’s Origin service. Here’s the money quote:

“DeMartini also pointed out that Steam sales can engender in gamers a wait-and-see attitude, teaching customers, “I might not want it in the first month, but if I look at it in four or five months, I’ll get one of those weekend sales and I’ll buy it at that time at 75 percent off.” That’s not an unreasonable thought for cash-strapped gamers in an economic downturn, but it’s obviously not ideal for developers and publishers.”

I guess EA has never seen a game on sale before Steam. I’ve bought tons of games from Steam BECAUSE THEY WERE ON SALE! Hell I bet at least a third of the games I’ve bought from Steam were bought on sale and I would NEVER HAVE GOTTEN THEM IF THEY WEREN’T! I’m playing the hell out of Civ 5 RIGHT NOW, losing sleep trying to get in ‘just one more turn’ before turning it off, and I’m doing that because Steam had a MASSIVE 75% off sale on it. I simply wasn’t willing to pay more for it than that price point. I’ve got PLENTY of backlogged computer games to play. I really don’t need anymore for quite a while, but if you offer me a great sale you just might get my money. If EA isn’t willing to offer me great sales then that simply means THEY AREN’T GETTING MY MONEY! I swear it’s like EA thinks they are doing it’s customers a favor just existing or something. If they aren’t willing to offer sales as good as their competition (STEAM!) then guess what, I and MOST OTHER GAMERS, will simply keep going to Steam for our games.

So, congrats EA, if you keep this up, you’re basically putting yourself out of my(and everyone else’s) misery.